RETURNS, EXCHANGE & REFUND POLICY
At DOS Clothing, we are committed to ensuring you are satisfied with your purchase. Please review our return and exchange guidelines below.
Eligible Countries
We accept returns and exchanges from customers in:
Nigeria, United States, United Kingdom, Canada, Australia, Germany, France, India, Japan, New Zealand, Brazil
Return Policy
- We accept returns for both defective and non-defective items
- Items must be new, unused, unworn, unwashed, and in original condition with all tags attached
- Return requests must be made within 5 days of delivery
- Items that are damaged, worn, or altered after delivery are not eligible for return
Exchange Policy
- Exchanges are accepted within 5 days of delivery
- Items must meet the same conditions as returns (unused, original condition, tags attached)
- Exchanges are subject to product availability
Return Method
- Returns and exchanges can be completed in-store or via mail (after approval)
- To initiate a return, email: Enioluwa@dosclothing.co
- Do not send items back without confirmation
Fees
- No restocking fees are charged
- Customers are responsible for return shipping costs for non-defective items (e.g. wrong size, color choice)
Refunds
- Refunds are processed within 2–5 business days after the returned item is received and inspected
- Refunds are issued as:
- Store credit OR
- Original payment method (for eligible cases only, such as defective or incorrect items)
Additional Information
- Proof of purchase is required for all returns and exchanges
- Sale items are final sale and cannot be returned or exchanged
- Returns that do not meet the above conditions may be declined
Shipping Information
- Nationwide delivery is available across Nigeria
- International shipping is fulfilled via DHL or other approved carriers, with rates calculated at checkout